The service journey

developing and implementing a service strategy that works for you, your business, department, or organization by Susan J. Hoekstra

Publisher: Aventine Press in San Diego, CA

Written in English
Published: Pages: 147 Downloads: 48
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  • Customer services,
  • Customer loyalty,
  • Customer relations,
  • Consumer satisfaction

Edition Notes

Includes bibliographical references (p. 143-147).

StatementSusan J. Hoekstra
The Physical Object
Pagination147 p. ;
Number of Pages147
ID Numbers
Open LibraryOL25055010M
ISBN 101593305877
ISBN 109781593305871
LC Control Number2011284086

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It also demonstrates the need for the entire organization to adapt. Additionally, a customer journey map encourages people across the organization to consider the user.Like a customer journey map, a service blueprint is focused on one persona’s experience through a single path.

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Blueprints show one use.